About Us

Welcome to Eilieckjewels. We offer everyday jewelry in gold and silver tones designed for any style, with free worldwide shipping. Below you will find details about who we are, how we fulfill orders, and how to reach us.

Who We Are

Eilieckjewels is operated by HYGGO PTY LTD (ABN 26 680 569 653), based in Melbourne, Australia. We sell internationally, bringing stylish stainless steel and plated jewelry to shoppers around the world. Our governing law for terms of use is the laws of Victoria, Australia, but this never limits the mandatory consumer rights you have in your own country.

Our Products

We specialize in durable, fashionable jewelry. Many of our pieces are made from stainless steel, which is generally hypoallergenic and suitable for sensitive skin. Please note that while stainless steel is durable, gold plating may wear over time with heavy use. Many of our rings feature an open design that adjusts to fit your finger.

Shipping and Delivery

We offer free standard tracked shipping to every country we deliver to. You can see the full list of supported countries at checkout. Prices are shown and charged in your local currency.

• Processing: Orders are processed in 1–3 business days. We place the order with our supplier partner, who packs it and hands it to the carrier.
• Delivery Times: Most orders arrive within 7–15 business days. Some countries and remote areas may take up to 20 business days.
• Tracking: You will receive a tracking number by email when your order ships. Tracking updates may take 2–3 business days to appear after dispatch.
• Multiple Items: If your order contains several items, they may arrive in separate parcels.

If an item in your order cannot be delivered to your address, we will inform you within 1 business day and refund that item in full. Please check your shipping address carefully, as we are not responsible for parcels sent to an incorrect address entered by you.

Customs and Taxes

In many countries, VAT or GST on imports is included in the price shown. In some countries (for example, Canada), sales tax is shown and added at checkout. For other destinations, any import duties or taxes are set and collected by the destination country upon delivery.

Order Tracking and Missing Packages

You can track your order using the tracking number provided in your shipping email on the carrier's website. Signed-in customers can also view their orders under Account > Orders. If your order has not arrived after 20 business days from the order date, please contact us. We will either re-send the item or refund you in full.

Returns and Refunds

We want you to be happy with your purchase. The mandatory consumer protection laws of your country always apply in addition to these policies.

• Change of Mind: You can return unused items in their original packaging within 14 days of delivery. To start a return, email us with your order number. We will reply within 1 business day with instructions and the return address, which may be in another country. You pay the return postage for change-of-mind returns; there is no restocking fee.
• Non-Returnable Items: Used or assembled items, items with broken hygiene seals, and personalised items cannot be returned for change of mind.
• Faulty, Damaged, or Wrong Items: Email us within 14 days of delivery with your order number and photos. We will refund you in full or send a replacement at no cost to you.
• Refunds: We do not offer exchanges. Please return the item for a refund and place a new order. Refunds are processed to the original payment method within 3 business days after the return arrives. Your bank or PayPal may take 5–10 business days to show the funds.

Payments

We accept Visa, Mastercard, American Express, and PayPal. Payments are processed securely by Stripe and PayPal; we never see your full card numbers. Payment is taken when the order is placed. We do not offer buy now, pay later services such as Afterpay or Klarna. If a payment is declined, please try another card or PayPal, or contact us.

Privacy and Data

We collect your name, email, shipping and billing address, optional phone number, and order details to fulfill orders, answer questions, and prevent fraud. We share order details only with the suppliers and carriers needed to deliver your items, and with our hosting and email providers. Data may be processed outside your country. We keep order records as long as tax and accounting laws require. You can ask for access, correction, or deletion of your data by emailing us. The data protection law that applies to you (such as the GDPR) applies.

Cookies

We use essential cookies to keep your cart, sign-in status, ship-to country, currency, and language settings. Stripe and PayPal set their own cookies for fraud prevention at checkout. We use one first-party cookie to remember how you arrived at our site for 90 days to measure marketing effectiveness. We do not use advertising cookies. You can block or delete cookies in your browser, but please note that the cart and checkout require essential cookies to function.

Contact Us

If you have any questions, please email us at [email protected] or use the contact form. Please include your order number when writing about an order. We reply within 1 business day. We do not have a published phone line.